Your trust matters to us. This policy explains what personal information we collect when you book or browse, how we use it and the control you have over it, in line with the New Zealand Privacy Act 2020.
Matakana Luxury, operated by OPERATOR LEGAL NAME of OPERATOR ADDRESS, New Zealand, is responsible for the personal information described in this policy. We are committed to protecting your privacy and handling your information openly and lawfully under the Privacy Act 2020.
We only collect personal information we genuinely need to take your booking, host your stay and run our business. This may include:
We collect most information directly from you, for example when you make a booking, fill in a form, email us or leave a review. We may also receive information from booking platforms such as Booking.com or Airbnb when you book through them, and from analytics tools when you use our website.
Where it is reasonable and practical, we collect personal information directly from you rather than from someone else.
We use your personal information to:
We will not use your information for an unrelated purpose without your consent unless the law allows or requires it.
We take reasonable steps to protect your personal information from loss, misuse and unauthorised access, disclosure or alteration. These include secure systems, restricted access and trusted providers. While no system can be guaranteed completely secure, we treat the protection of your information as a serious responsibility.
Our website uses cookies and similar technologies to help the site work, remember your preferences and understand how visitors use it. Analytics tools give us aggregated insights so we can improve the experience. You can control or disable cookies through your browser settings, though some features may not work as well if you do.
We will only send you marketing emails where you have agreed to receive them. Every marketing message includes a clear way to unsubscribe, and we will action your request promptly, in line with the Unsolicited Electronic Messages Act 2007. Opting out of marketing does not affect messages we need to send you about a current booking.
Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you and to ask us to correct it if it is wrong. To make a request, email us using the details below. We may need to verify your identity first, and we will respond within the timeframes the Act requires.
There is normally no charge to access your information, and if a correction cannot be made you may ask us to attach a statement noting that you requested it.
We retain personal information only for as long as we need it for the purposes set out in this policy, or for as long as the law requires, for example for tax and accounting records. When information is no longer needed, we securely delete or de identify it.
If a privacy breach occurs that is likely to cause serious harm, we will notify the people affected and the Office of the Privacy Commissioner as required by the Privacy Act 2020, and we will take steps to contain and address it.
Our website and services are intended for adults making travel and accommodation bookings. We do not knowingly collect personal information from children. If you believe a child has provided us with information, please contact us so we can remove it.
We may update this policy from time to time to reflect changes in our practices or the law. The current version is always published on this page with its last updated date shown at the top.
For any privacy question or request, or to make a complaint about how we have handled your information, email us at hello@matakanaluxury.co.nz. We take privacy concerns seriously and will work with you to resolve them.
If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner, the independent body that oversees privacy in New Zealand, at privacy.org.nz.
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